FAQ
Frequently Asked Questions
General Questions
Ordering is super simple.
- Create an Account.
- Place an order.
- Send your etransfer payment when you receive your order confirmation.
- Your order will be fulfilled within 24 hours* & you will receive your tracking number.
We currently only accept Interac E-Transfer as payment. You will receive instructions for sending the etransfer after you have placed your order.
In order to create an account all you need is:
1. An email address
2. You MUST be of legal age (19 years of age +)
3. Being able to use cannabis in the smartest and healthiest way
* Please note that we are a legacy market brand. Not licenses by Health Canada.
Tracking is sent when the order is packed up. Tracking number is activated as soon as you parcel is received & scanned in at the post office.
The federal government has evolved to accommodate the legalization of cannabis sales in some capacities. Cannabis has been shipped through the mail for over two decades and there are no documented cases of individuals being criminally charged from receiving cannabis in the mail. We do recognize that this an area of law that is under development.
Orders
Unfortunately, we do not and cannot ship outside of Canada. We are here to deliver premium cannabis products from local Canadians to the Canadian masses.
Unfortunately because we cannot control the hot weather, melted gummies cannot be replaced. If they do arrive in a melted state they are still safe to consume and you can put them in the fridge/freezer overnight to harden again.
Faulty pens are replaced with your following order if there is enough evidence that it was in fact faulty upon arrival. Unfortunately, pens and cartridges that have been delivered for longer than 1 week (5 business days) are not refundable or replaceable. Thank you for your understanding. Please contact us to find out more.
It is required you take a picture of the SEALED VACUUM BAG upon arrival. There will be no credits or discounts given to customers unless this picture is provided. Thank you for understanding. If something is missing and you take a picture we will issue a shipping credit for your next order. No picture, no solution. Thanks for your understanding.
Once the eTransfer is deposited by us, the order CANNOT be cancelled. Due to security and privacy. We are legacy market. It depends if your order has already been processed for shipping.
You can always check with us, but it’s recommended you place your order for exactly what you want. If you mess up on an order you can always cancel it and resubmit a different order.
Please let us know if you do so so that we can cancel the first order.
We will hold on to the order for a 2 days but please let us know if you are waiting to make a payment so that we do not cancel it after a few days. All of our products come in limited quantities so it would be unfair to hold back inventory when the rest of our members could be enjoying it promptly.
Shipping fees are $20 for orders $149.99 and under. For orders over $150, shipping is on us 🙂
Your order should arrive no more than 2 business days from the estimated arrival date (that is 2 days after the 3-5 business days). If it is beyond this window (5 to 7 business days) WE will open an investigation with Canada Post to try and locate the package. If the parcel is deemed lost or stolen after the investigation then we replace it for free ONCE. Please be patient with us as we do this. We want you to get your package!
There are NO REFUNDS or EXCHANGES due to the nature of our business. Only store credits if fitting of criteria.
Canada Post has an internal scanning system that generates tracking info. There are sometimes delays or items can miss scans. Although generally, packages start tracking between 5-8 PM PST on the day of shipping and packages arrive in 2-4 business days on average. Holidays and weekends do NOT count as business days.
Payment
We only accept Interac eTransfer through online banking.
We process payments near the end of each business day and on Sundays. Our cut off time for payments is 5pm PST. So if you send it in early in the day we won’t get to it until the late afternoon. Additionally anything sent in after 5pm PST will not be processed until the following day.If your e-Transfer is still pending, or has not been received, this could be due to a number of reasons:
- We are unable to match your payment to your order due to the order number not being noted in the message area.
- We have not received your e-Transfer because you have sent the payment to the incorrect email address. Please double check this on your order confirmation page.
- We are unable to accept the e-Transfer, because you have not included the correct question and answer as stated in the payment instructions on the order confirmation page.
If you have checked all these and the payment has still not been accepted please contact us via live chat.
Shipping
We ship via Canada Post Xpresspost which takes between 3 to 5 business days. For orders $149.99 or under shipping is a flat rate of $20 and orders over $150 we offer free shipping!
We ship in discreet packages that are vacuum sealed with no labeling on the outside of our packaging so it won’t draw any attention.
There are 2 likely scenarios as to why this is happening:
a) the postal worker put it in the wrong mailbox, OR b) what may happen is that a worker will scan all the packages saying they were “delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file an investigation with the post office. Canada Post will file an investigation which can take up to 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed lost, we will send you a 1x replacement free of charge because we want to make you happy.
From Canada Post the investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
a) with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; b) their Community Mail Box for the item or parcel compartment key; c) around their property to see if the item was left in a safe location or in a mailbox attached to their home.
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routeing error and subsequent delay of 1-2 days.
Your tracking number will be emailed to you before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website. So please wait 24 hours and the tracking should be correct. If it does not, please email budbeavercanada@gmail.com and we will look into it.
We are located in British Columbia, Canada and we can ship to anywhere in the country.